Running a company that has an unbalanced focus between employer-employee relations and customers’ demands is one cause of low returns on investment. A business model like this may find it difficult to define employee responsibilities related to technology, human resources, consumer channels and products. As a result, companies could fail to fulfill customer requirements and end up in losses.
You can, however, prevent these problems by adopting a lean project management software—the Six Sigma.
What is the lean Six Sigma management software?
This management software is a program that is comprised of a stream of processes that focus on waste reduction and improving customer satisfaction. The lean Six Sigma software prioritizes customer satisfaction and measures companies’ success from the client’s viewpoint.
There are, however, three fundamental principles to consider for the success of a lean Six Sigma method. Consider these before using the software to run your company’s processes.
1. Customer focus
Since customer and consumer experience are the main components of a lean project management software, managers and business owners should first assess their clients’ demands for a clear understanding of the specific needs of their clients. Once you identify the needs of your customers, you can use Six Sigma processes to design business processes that will efficiently execute the customer requirements you had identified.
2. Process-focused integration
After using Six Sigma software to develop customer-oriented processes, you should direct all corporate decisions to use the same platform so you can easily manage these processes from one point. This step needs you to carefully identify critical customer contact points across your organization for all business operations to run seamlessly.
3. Establishing ways of measuring and reporting performance
Once you set all transactions to run from a central point of control, it is important you use key performance indicators (KPIs) to assess technology-related risks and non-technology aspects and require reports on the general performance of the system.
In addition to helping you determine metrics that are critical to customer satisfaction, following these three basic principles will help you mange the smooth execution of lean Six Sigma processes in your company’s framework so you can build a rich customer base for your business.